Terms and Conditions

The Bay of Islands Lodge - Terms and Conditions

By booking accommodation with us, you accept these terms and agree to be bound by them when you make a reservation with us

Check in 1400

Check out 1000

Office hours 0800. to 2100.

Please advise us of your expected arrival time.

Late arrivals -Should you potentially be arriving after 9 p.m. please contact and we will advise your specific room and how to access the rooms after hours.

Guarantees – Reservations are paid in advance by credit card through our secure website connection.

Fresh linen and bedding and a towel for each guest is provided in each room. Our cleaning team will service your room after your departure.

How to Find Us

Individual room Cancellation policy

Bookings cancelled with more than 24 hours’ notice will be fully refunded. If you cancel 24 hours before arrival or in event of a no show you will be charged one night’s accommodation.

Group booking Cancellation policy

 Group Bookings cancelled with more than 21 days’ notice will be fully refunded. If you cancel within 7 days of arrival, no refund will be given.

We are not responsible for your personal effects or equipment stored in our rooms or premises or left in vehicles and will not be liable for theft, disappearance, or damage to the same.

No gatherings or parties are allowed, and we reserve the right to evict any additional occupants.  Any damage to the room or property may be charged to the credit card provided.

The Bay of Islands Lodge is a non-smoking facility

No animals are permitted.

No loud noise is permitted between 11pm and 7am.We reserve the right to remove people from rooms if in our opinion noise levels exceed acceptable levels or your behaviour is reducing the enjoyment levels of other guests.  In such circumstances, we shall still be entitled to charge you in full for the accommodation booked. 

We ask that beds that have been used during your stay are stripped on departure and dirty laundry put into the bins located at the Lodge Reception desk.

Thanks for choosing to stay at the Bay of Islands Lodge.

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